Privacy Policy

Last updated: September 21, 2025

Vinels (“Vinels,” “we,” “us,” “our”) respects your privacy. This Privacy Policy explains what we collect, how we use it, and the choices you have.

1) What We Collect

  • Identifiers & Contact Info: name, email, phone, shipping/billing address.

  • Commercial Data: items viewed/added/purchased; order history.

  • Payment Data: processed by our payment provider (we don’t store full card numbers).

  • Device/Usage Data: IP address, device/browser type, pages visited, referral URLs, approximate location, time stamps.

  • Cookies & Similar Tech: essential cookies for the cart/checkout; analytics cookies; optional marketing cookies if you opt in.

  • User Content: messages you send us, product reviews, testimonials, uploaded images (if any).

2) Sources

Directly from you (checkout, forms, email), automatically via your device (cookies/analytics), and from service providers assisting us (payments, shipping, analytics, customer support).

3) How We Use Your Information

  • Fulfill and deliver orders; process payments; provide customer support.

  • Operate, secure, and improve our website and products.

  • Prevent fraud and troubleshoot.

  • Send transactional emails; send marketing only if you opt in (you can unsubscribe anytime).

  • Comply with legal obligations.

4) Sharing of Information

We share limited data with service providers under contracts (payment processors, shipping carriers, email and analytics tools) so they can perform services for us. We may also share if required by law or to protect rights/safety.
We do not sell personal data. We also do not share personal data for cross-context behavioral advertising as defined by certain state privacy laws.

5) Cookies & Analytics

  • Essential cookies run the site (e.g., cart, session).

  • Analytics cookies help us understand performance.

  • Marketing cookies only if you opt in.
    You can manage cookies in your browser and via our cookie banner settings. Some features may not work without essential cookies.

6) Your Privacy Rights

Depending on your state, you may have rights to:

  • Access the categories and specific pieces of personal data we hold;

  • Correct inaccuracies;

  • Delete your data;

  • Opt out of certain processing (e.g., targeted advertising or “sales” where applicable);

  • Portability (obtain a copy).
    You can exercise rights by emailing privacy@vinels.com. We’ll verify your request (we may ask for order details or contact info). Authorized agents may submit requests with proof of authorization. We honor browser Global Privacy Control (GPC) signals where required.

7) Data Security & Retention

We use reasonable administrative, technical, and physical safeguards. We retain data only as long as needed for orders, operations, legal, and accounting requirements.

8) Children’s Privacy

Our site isn’t directed to children under 13, and we don’t knowingly collect their data. If you believe a child provided data, contact privacy@vinels.com and we’ll delete it.

9) International Visitors

We primarily serve U.S. customers. If you access the site from outside the U.S., you consent to processing in the U.S., which may have different data protection laws than your country.

10) Third-Party Links

We’re not responsible for the privacy practices of linked third-party sites/services. Review their policies.

11) Changes to This Policy

We may update this Policy. We’ll revise the “Last updated” date and, for material changes, provide a more prominent notice.

12) Contact Us

  • Email (privacy): privacy@vinels.com

  • General support: support@vinels.com