Terms of Service
Last updated: September 21, 2025
These Terms of Service (“Terms”) govern your use of Vinels.com and purchases from Vinels. By using the site, you agree to these Terms and our Privacy Policy.
1) Eligibility & Accounts
You must be 13+ to use the site and 18+ to purchase. If you create an account, you’re responsible for maintaining its security and for all activity under it.
2) Orders, Pricing & Payment
Prices are in USD and can change without notice. Placing an item in your cart doesn’t reserve it. You authorize our payment processor to charge your selected method for the total shown (including taxes, shipping). We may cancel or refuse orders (e.g., suspected fraud, inventory errors); if so, you’ll receive a refund for any amount charged.
3) Shipping, Risk of Loss & Delivery
We aim to ship in-stock items within 2 business days and custom/bulk orders within 5–10 business days after proof approval. Risk of loss passes to you when the carrier accepts the package. Ensure your shipping address is correct; undeliverable or redirected shipments may incur additional charges.
4) Returns, Exchanges & Warranty
Your purchase is subject to our Returns & Warranty terms posted on the site (incorporated here by reference). In short: unopened standard items returnable within 30 days; custom items case-by-case; limited 180-day warranty for manufacturing defects under normal use. Contact support@vinels.com for RMA.
5) Acceptable Use
You agree not to use Vinels to store, link to, or promote content that is illegal, infringing, deceptive, or harmful (including malware, hate, harassment, sexual exploitation). We may disable any link or order we reasonably believe violates these Terms or the law.
6) Intellectual Property; Limited License
All content on the site, product designs, logos, and trademarks are owned by Vinels or its licensors and are protected by IP laws. We grant you a limited, non-exclusive, non-transferable license to access and use the site for personal or internal business use. You may not copy, modify, distribute, reverse engineer, or create derivative works from our content or products without written consent.
7) User Content & Feedback
If you submit reviews, photos, testimonials, or feedback, you grant Vinels a worldwide, perpetual, royalty-free license to use, reproduce, display, and distribute that content for our business purposes (e.g., on our site, social, and marketing), consistent with our Privacy Policy. You promise you have rights to the content and that it doesn’t infringe others’ rights.
8) DMCA Notice
If you believe content on our site infringes your copyright, send a DMCA notice to support@vinels.com with: (a) your contact info; (b) identification of the work and allegedly infringing material; (c) a statement of good-faith belief; (d) a statement under penalty of perjury that the information is accurate and you’re the owner/authorized to act; and (e) your physical or electronic signature.
9) Disclaimers
Except for any express warranty stated on our site, products and services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don’t guarantee continuous, error-free, or secure access to the site.
10) Limitation of Liability
To the fullest extent permitted by law, Vinels and its officers, employees, and agents are not liable for indirect, incidental, special, consequential, or punitive damages; our total liability for any claim will not exceed the amount you paid to Vinels for the product(s) giving rise to the claim. Some jurisdictions don’t allow certain limitations; these limits apply to the maximum extent permitted.
11) Indemnification
You agree to indemnify and hold harmless Vinels and its affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your misuse of the site/products, violation of these Terms, or infringement of any rights of a third party.
12) Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of South Carolina, without regard to conflict-of-law rules. You agree to the exclusive jurisdiction and venue of the state and federal courts in York County, South Carolina.
Optional alternative: Arbitration/Class-Action Waiver. If you prefer, we can replace the above with binding arbitration under AAA Consumer Rules, with individual claims only (no class actions), a small-claims carve-out, and fee-shifting limits as allowed by law. Ask and I’ll swap this in.
13) Termination
We may suspend or terminate access to the site at any time for any reason, including suspected violations of these Terms. Sections that by their nature should survive termination (e.g., IP, disclaimers, limitations, governing law) will survive.
14) Changes to the Terms
We may update these Terms; the “Last updated” date will change. Material changes will be highlighted on this page. Your continued use of the site after changes means you accept the updated Terms.
15) Contact
Email: support@vinels.com